Privacy Policy
Last updated: September 2026
Important Disclaimer
The Services provided through I AM – I WILL and Lya Solutions are intended for educational, informational, personal-growth, spiritual, coaching, and general wellness purposes. They are not medical care, mental-health treatment, psychotherapy, counselling, diagnosis, emergency support, or a substitute for advice or treatment from a qualified professional.
No result or outcome is promised or guaranteed. Information voluntarily shared through practitioner services may relate to personal health, wellness, emotions, relationships, or spiritual experiences, but receiving that information does not make either I AM – I WILL or Lya Solutions a healthcare provider or create a regulated healthcare relationship.
If you are experiencing a medical or mental-health emergency, contact emergency services or an appropriate crisis-support service in your area.
1. Scope of This Policy
This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected in connection with:
The related Services described in the Terms and Conditions
I AM – I WILL and Lya Solutions are related business names operated by one Alberta sole proprietor. Throughout this Policy, “I AM – I WILL,” “Lya Solutions,” “we,” “us,” and “our” refer collectively to the owner-operator carrying on business under these names and the Services provided through them.
“Team Members” means administrators, contractors, practitioners, contributors, collaborators, and other authorized individuals acting on behalf of I AM – I WILL or Lya Solutions.
2. Information We May Collect
Depending on how you interact with the Services, we may collect:
Name, email address, contact information, and general location.
Account, profile, login, membership, and subscription information.
Booking, registration, attendance, and scheduling information.
Purchase, billing, transaction, and refund records.
Course, program, Collection, and content-access information.
Forms, survey responses, waitlist entries, support requests, and communications.
Community posts, comments, reactions, messages, links, and uploaded media or files.
Technical and usage information, such as device, browser, IP address, cookies, log data, analytics, and interaction with the Services.
Marketing preferences and records of consent or unsubscribe requests.
Other information you voluntarily provide.
For private practitioner services, information may also include intake answers, voluntarily provided health or wellness history, private session notes, and emergency-contact information.
Please do not provide personal or sensitive information that is unnecessary for the Service you are using, particularly in community spaces or general contact forms.
3. How We Collect Information
Information may be collected directly from you when you create an account, join a Collection, make a purchase, book or attend a session, complete a form, subscribe to communications, use the community, upload content, or contact us.
Information may also be collected automatically through websites, applications, cookies, analytics, and similar technologies, or received from service providers used to process payments, manage accounts, schedule sessions, deliver content, or operate the Services.
4. How We Use Information
We may use personal information to:
Create, authenticate, and administer accounts.
Deliver free and paid Services and manage access.
Process purchases, subscriptions, registrations, bookings, cancellations, and refunds.
Provide private sessions, live sessions, programs, courses, and community features.
Communicate about accounts, purchases, appointments, participation, security, or support.
Send newsletters or promotional communications where consent or another lawful basis exists.
Moderate community activity and enforce the Terms and Conditions.
Personalize, maintain, analyze, secure, and improve the Services.
Detect or prevent misuse, fraud, technical problems, or security threats.
Maintain business, financial, consent, and legal records.
Meet legal and regulatory obligations.
We will collect, use, and disclose personal information only for reasonable purposes and only to the extent reasonably necessary for those purposes.
5. Consent and Choices
Consent may be provided through a checkbox, form, account setting, purchase, request, voluntary submission, or other clear action. The form of consent may depend on the sensitivity of the information, the reason it is needed, and applicable law.
When a form requests sensitive personal information, including health, wellness, emotional, relationship, spiritual, intake, or emergency-contact information, we will seek express consent at or before the point of collection. The form may include a required consent statement and a link to this Privacy Policy explaining the purpose for which the information is being requested. Consent will not be obtained through a preselected checkbox where an affirmative choice is required.
You may withdraw consent for certain future uses, subject to legal, contractual, security, or operational restrictions. Withdrawal may affect our ability to provide a requested Service.
Promotional communications are sent only where consent or another lawful basis exists. Each commercial email will provide an unsubscribe method where required. Unsubscribing from marketing does not prevent necessary account, purchase, security, or service-related messages.
6. Private Sessions and Confidentiality
The substance of private practitioner discussions and private session notes is accessible only to Lya. Administrators may access booking information, attendance details, account records, and technical metadata when needed for scheduling, support, strategy, administration, or troubleshooting, but they do not access private-session content.
Private sessions are recorded only when the client expressly requests a recording. When requested, the recording may be created, processed, or stored using the applicable technology provider and shared with the client through an available link, email, download, or other suitable method.
This confidentiality commitment is subject to disclosures required by law or reasonably necessary to respond to an urgent and serious safety concern.
7. Live Sessions and Recordings
Some live group, educational, community, guest, or collaborative sessions may be recorded. Participants will be informed in advance when recording is planned. Available options for avoiding identifiable participation will depend on the particular session and will be explained where appropriate.
By choosing to participate visibly or audibly after receiving notice, a participant acknowledges that their contribution may appear in the recording. Separate permission will be obtained when additional identifiable promotional use is required.
8. Community Information
Information posted in community spaces may be visible to other members with access to that space. Other users may be able to view, respond to, save, or copy information you voluntarily share. We cannot guarantee that another member will keep shared information private.
Do not post another person’s personal or confidential information without permission. Community members may share their own contributions outside the community but may not share another member’s content or identity without permission.
Private or ordinary community contributions will not be publicly attributed by us without permission. We may use generalized or anonymized insights that do not reasonably identify the participant. Testimonials or reviews may be used for promotional purposes when submitted for that purpose or otherwise authorized.
9. Service Providers and Other Platforms
We use third-party service providers and platforms to operate, administer, improve, and deliver the Services. These providers may support website and domain hosting, accounts, community participation, email, communications, scheduling, video sessions, payment processing, content creation and delivery, social media, analytics, administration, project management, and artificial-intelligence-assisted functions.
Only information reasonably relevant to the provider’s function should be processed through that provider. Providers may collect, process, store, or transmit information under their own terms and privacy policies. Your direct use of their services may also require you to accept their policies.
Our service providers may process, store, or transmit personal information in Canada, the United States, and other jurisdictions in which they or their authorized subprocessors operate. Information processed outside Canada may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.
Foreign service providers may process information for purposes such as website and application hosting, account administration, communications, scheduling, payment processing, content delivery, analytics, technical support, security, and other operational functions described in this Policy. Information about our service-provider practices may be requested by contacting Privacy and Administration using the contact information below.
The use of a service provider does not remove our responsibilities for personal information under applicable law.
10. Payments
Payments are processed through third-party payment providers. The provider may collect payment-card, billing, fraud-prevention, and transaction information according to its own policies. We do not ordinarily receive or store a complete payment-card number, although we may receive transaction confirmations, limited billing details, payment status, and records needed for accounting, support, refunds, and dispute handling.
11. Cookies, Analytics, and Marketing Technologies
The Services and their providers may use cookies, pixels, local storage, log files, analytics, and similar technologies for purposes such as:
Operating essential website and account functions.
Keeping users signed in and remembering preferences.
Maintaining security and preventing misuse.
Understanding traffic and how the Services are used.
Improving content, performance, and user experience.
Measuring or supporting marketing activities.
The technologies used and the choices available may vary by website, application, provider, browser, and location. Where legally required, consent choices will be provided before non-essential technologies are used. You may also be able to manage cookies through your browser or device settings, although disabling some technologies may affect functionality.
12. When Information May Be Shared
We do not sell or rent personal information.
Information may be disclosed:
To service providers assisting with the purposes described in this Policy.
At your request, with your consent, or as reasonably expected for a Service you request.
To a collaborator when reasonably necessary to provide a collaborative offering and with appropriate notice or consent.
To protect users, the community, the Services, or legal rights.
To investigate fraud, misuse, security incidents, or violations of the Terms.
When required or permitted by law.
In connection with a proposed or completed sale, reorganization, financing, or transfer of all or part of the business, subject to applicable legal safeguards.
13. Security and Privacy Incidents
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. These may include access restrictions, confidentiality requirements, account protections, service-provider controls, and procedures for handling privacy concerns.
No online transmission or storage system can be guaranteed completely secure. If a privacy incident occurs, we will investigate and take reasonable corrective action, including required notification to affected individuals or privacy authorities when applicable law requires it.
14. Retention
Personal information is retained only as long as reasonably necessary for the purpose for which it was collected and for legitimate business, financial, security, contractual, dispute-resolution, or legal requirements. Retention periods may vary by record type and by the systems used to provide the Services.
When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized. Some residual copies may remain temporarily in backups or records that must be retained by law.
15. Access, Correction, and Deletion Requests
Subject to applicable law, you may request access to personal information held about you, correction of inaccurate information, withdrawal of certain consent, closure of an account, or deletion of eligible information.
Requests may be made through account settings where available, by email, through the contact form, or by contacting an administrator or support privately. We may move the request to email or another suitable channel and may request information reasonably necessary to verify identity and authority.
Some information may be retained despite a request when required for legal, financial, security, fraud-prevention, contractual, or legitimate record-keeping purposes. We may also be unable to remove information that has been independently copied or shared by another community member.
16. International Users
The Services are operated from Alberta, Canada and may be accessed internationally without deliberately targeting every country in which they are available.
Users may have additional privacy rights under laws that apply to them. Nothing in this Policy limits rights that cannot legally be waived. Availability of the Services in a location does not represent that every Service is appropriate or legally available in that location.
17. Age Eligibility and Children’s Privacy
The Services are intended for adults. We do not knowingly offer accounts or Services to children or minors. If you believe a minor has provided personal information, contact us so that the situation can be reviewed and appropriate action taken.
18. Changes to This Policy
We may update this Privacy Policy as the Services, providers, business practices, technology, or legal requirements change. We will use reasonable methods to communicate material changes depending on their nature, which may include updating the effective date, posting a notice through the Services, or contacting affected users.
Additional consent will be requested when required by law.
19. Privacy Contact
Questions, privacy requests, complaints, or concerns may be submitted to:
Suggested email subject: Privacy and Administration
Email: iamthechangeiwillbe@gmail.com
You may also use the contact form available through the Services or contact an administrator or support privately. Requests involving personal information or identity verification may be moved to email or another appropriate channel.
I AM – I WILL and Lya Solutions
Alberta, Canada
© 2026 I AM - I WILL & Lya Solutions. All rights reserved.